01. How to raise a concern
Use the Contact page and state that the message is a grievance. BLUESOLE TECHNOLOGIES PRIVATE LIMITED will route the matter to the person responsible for the relevant service, order, payment or privacy issue.
Keep the reference created for your request. It allows the concern and any follow-up information to be associated with the same record.
02. Information to include
Include your name, reply contact, the relevant order or payment reference, a factual description of the issue, the resolution you are seeking and any supporting documents.
Do not submit passwords, private keys or complete card details. If sensitive project evidence is required, we will agree a suitable transfer method.
03. Review and response
We will review the request, identify the responsible owner, examine the relevant records and ask for any information needed to reach a fair decision. The outcome will explain the decision and the next available step.
Requests are handled within the period required by applicable law and according to their urgency and complexity. Payment-security, access-control and privacy incidents are prioritised for immediate assessment.
04. Escalation and records
If you are not satisfied with the initial response, reply with the request reference and the reason further review is needed. The matter will be escalated to an appropriate senior reviewer who was not responsible for the original decision where practicable.
We retain the information needed to investigate, respond and meet legal recordkeeping obligations. This process does not limit any statutory remedy or right available under applicable law.
ABOUT US
BLUESOLE TECHNOLOGIES PRIVATE LIMITED
BLUESOLE is an India-based technology services company helping businesses plan, build and improve software, AI, cloud, data and cybersecurity solutions. We support clients from initial discovery and solution planning through delivery and ongoing improvement.
CONTACT US
Office address
Office No. 1237, 12th Floor, Gaur City Mall, Sector 4, Greater Noida West, Gautam Buddha Nagar, Uttar Pradesh, India – 201301Services are offered in India. Website prices are displayed in Indian rupees (INR) and include 18% GST unless otherwise stated.