01. Scope of this policy
This policy applies to service orders placed with BLUESOLE TECHNOLOGIES PRIVATE LIMITED. Any project-specific cancellation or milestone terms recorded in an accepted engagement take priority where they differ from this policy.
Digital services are scheduled around people, environments and third-party commitments. Refund eligibility therefore depends on when the request is received, what work has been authorised or completed, and which costs can reasonably be recovered.
02. Cancellation before kickoff
A cancellation request received before kickoff is reviewed against the confirmed order and payment record. We will identify any non-recoverable third-party charge or work expressly authorised before calculating the refundable amount.
Where no work has started and no non-recoverable commitment has been made, the paid amount is eligible for refund. Any deduction will be explained with the decision.
03. Cancellation after work begins
After kickoff, the calculation considers completed milestones, work in progress, approved third-party costs and any outstanding correction required under the accepted scope. We will provide a written explanation of the decision and calculation.
A concern about a deliverable is first assessed against the agreed acceptance criteria and correction process. Additional requirements are handled as a scope change rather than as a defect in the original service.
04. Duplicate or unsuccessful payments
If you see a duplicate debit, a debit without a confirmed order or an incorrect payment status, do not repeat the payment until the earlier transaction has been checked. Provide the order reference, payment reference, amount and date through the Contact page.
Approved refunds are returned through the original payment channel where supported. Posting time depends on the payment provider, card network and receiving bank; the relevant reference will be shared when the refund is initiated.
05. Requesting a cancellation or refund
Submit the request through Contact and select the closest service category. Include the order reference, payment reference, reason for the request and the outcome you are seeking. Do not include complete card details or account credentials.
We will associate the request with the relevant order, review the available records and communicate the decision. If the concern is not resolved, follow the Grievance redressal process.
ABOUT US
BLUESOLE TECHNOLOGIES PRIVATE LIMITED
BLUESOLE is an India-based technology services company helping businesses plan, build and improve software, AI, cloud, data and cybersecurity solutions. We support clients from initial discovery and solution planning through delivery and ongoing improvement.
CONTACT US
Office address
Office No. 1237, 12th Floor, Gaur City Mall, Sector 4, Greater Noida West, Gautam Buddha Nagar, Uttar Pradesh, India – 201301Services are offered in India. Website prices are displayed in Indian rupees (INR) and include 18% GST unless otherwise stated.