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Interaction Research / BS-016
Watch representative users complete real tasks and turn what you learn into a prioritised set of product improvements.
01 / THE PROBLEM THIS SOLVES
Watch representative users complete real tasks and turn what you learn into a prioritised set of product improvements.
This engagement is designed for products with unexplained drop-off or support friction and teams choosing what to improve next. The work stays within the deliverables below, so the expected result can be reviewed before purchase.
02 / WHAT YOU RECEIVE
Recruitment and scheduling of 5 matching participants.
Recorded 45-minute moderated task sessions.
Short evidence clips for significant observations.
Findings ranked by severity and frequency.
Concrete recommendations linked to observed problems.
Task completion and success-rate reporting.
A debrief with your product and design team.
03 / EXPECTED OUTCOMES
04 / WHAT WE NEED FROM YOU
Third-party subscriptions, usage fees, paid licences and work not listed under “What you receive” are excluded unless confirmed in writing before purchase.
05 / BEFORE YOU BUY
Yes for the listed scope. The price is in INR and includes 18% GST. Any authorised discount or project-specific adjustment is shown in the order review before payment.
The timeline begins after payment, the completed brief and all required inputs have been received. Late inputs move the expected handover date.
Use “Ask about this service” before buying. We will confirm whether the request fits, recommend another service or explain that a separate scope is needed.
Ownership and account handover are governed by the accepted engagement and Terms. Delivery is made into accounts and repositories controlled by your organisation unless the engagement states otherwise.
Each unit repeats the published scope once. It does not expand one unit beyond the limits stated on this page.